If you have your own
work from home business, you probably
love it because you are your own boss. However, there is one problem; there is
nobody to evaluate your job performance. That being the case, many work from
home professionals can get just a bit too comfortable, especially if they have
some early success. Here are some tips to help you avoid this problem.
Develop a Routine - having a set routine makes this type of
setting work much better. The day can be broken up any way you like, just make
sure you stick to the routine. For instance, maybe you work a 9-hour day but
prefer not to work all nine hours in a row, which is fine. However, try to set
up windows where you are at the computer working. For instance, 6a-9a, 11a-2p,
and 4p-7p.
In fact, breaking up a day like this will probably make your
more productive since you are never at "work" for too long. You have
more than enough time to recharge before sessions and the sessions are short enough
to keep you completely focused while at your desk.
Grade Your Own Performance - since you do not have a boss,
it is up to you to grade your own work performance. The key here is to be
brutally honest to ensure you are working on areas that need improvement. Put
down false scores and the only person you are cheating is yourself, which will
eventually show up, or should we say cause money to disappear, from the company
bank account.
Ask for Customer Feedback - when you have your own business,
your customers are more or less your boss. Be active with them and ask for
their feedback about your performance. How is customer service? Are they happy
with the product? If you lose a customer, send them a letter telling them how
much you appreciated their business and how sorry you are to see them go. Then,
inquire as to why they are no longer interested in using you. Some of it may be
tough to here, but it will make you and the business better.
Shop the Competition - another great way to find out how you
stack up against the competition is to become their customer. Use the same
grading sheet you use for yourself and order products and/or services your
company offers. Not only will you see what they are doing better, but also what
you are doing better than them. This will help you improve weaker areas as well
as give you a better idea what aspects of your business can be promoted to draw
in more customers.
For instance, perhaps you are selling a product from home.
You order from a competitor and notice the packaging of the product is
significantly better than what you are offering. However, upon emailing them
for some information, you notice it takes days or weeks for them to reply. Have
someone else send in an inquiry to see if this is a onetime instance or if it
tends to be the norm. If it is the norm, you can duplicate their packing
procedures and then tout your customer service.
Notice we never mentioned putting down the other company.
This leaves a negative impression, which is something you never want to do.
Instead, announce you listened to customer concerns and have improved packaging
while maintaining the best customer service in the business. Everything is kept
positive while letting customers know you are improving shortcomings while
maintaining what you do best.