Almost anyone can convince someone to make a purchase one
time. However, it takes skill to keep customers coming back over the years.
Taking the time to develop this skill is worth it if you want to have the best home based business. Relationship
building is what enables home entrepreneurs to earn six or seven figure incomes
year after year.
Being genuine and having integrity are important in this
regard. If customers do not trust you, they will not establish a relationship
with you. Trust begins with the initial encounter, so entrepreneurs must be
approachable. Customers must feel comfortable enough to ask questions and they
must be confident that your answers are accurate. They must believe that you
believe in what you are offering.
Authenticity is necessary to develop friends and clients. On
a long-term basis, good people generally do not enjoy being around others who
are “fake.” They quickly see through this façade and realize they could have a
more fulfilling relationship elsewhere. This is as true in business as it is in
personal relationships so entrepreneurs should be their true selves at all
times.
Using testimonials or statistics in place of interactions
will only go so far. Actions speak louder than words, so developing supportive
and mutually beneficially relationships will speak volumes with customers. By
developing a sales transaction into a relationship, entrepreneurs make
customers want to continue coming back.
Look at the business role models of today and you will
realize that most of them exhibit the qualities mentioned. These are the folks
that are successful regardless of economic conditions. Customers would be
hard-pressed to stop dealing with these individuals because they receive much
more than a product or service from the interaction. They receive intangible
value that can only be provided by this type of relationship.
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