According to business experts, it is difficult, and
sometimes impossible, to develop a productive working relationship without
trust. Not only must workers trust each other and their employer, customers
must also trust the business and its representatives. Learning how to work from home or an office successfully
requires understanding that customers and workers are both part of the team, no
matter how geographically disbursed they are.
Whether in a personal or professional environment, a
relationship that lacks trust is not really a relationship. Managers cannot
automatically make workers trust each other, just as they cannot automatically
make customers trust them or the company they represent. Trust requires work
but the effort is worth it because this factor is the basis of a healthy work
environment.
In order to cooperate, rely upon each other, find
communication believable, and take risks, a group must have trust. Team
development is essential for business success and this is sometimes easier said
than done. It is difficult to achieve true collaboration, especially when
customers are added to the mix. Businesses must find ways to reward work team
accomplishments and show gratitude to customers for being members of the
overall team.
Internally, managers should task teams with resolving real
issues and improving relevant processes. They should review and reward progress
and make the environment a fun place to work. When workers feel appreciated and
rewarded, their positive attitude will spill over to prospects and customers.
The target audience will want to become part of the team.
Business successes should be celebrated publicly, with
appreciation for everyone. Without the efforts of the work team, the company
would not reach its goals. Without customers, the company would not even be in
business. When everyone is shown appreciation, the relationship strengthens,
deepening the trust between the internal and external members of the team.
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